Help
How to use Timeline Scan
Pick a question to see the answer and pictures.
Have a question first? Read the FAQ or contact us.
Timeline
Every photo, oldest first.
- How do I fix a date? Every photo shows our guess. Change any of them.
- How do I read the back and add a note? The handwriting is on the back. So is your note.
- How do I browse photos by decade? Your timeline runs oldest first.
- How do I see one album or one person? Show just the photos you want.
- How do I look at a photo up close? One photo, full size, with its details.
- How do I play a slideshow? Full screen, in order.
Albums
One album for each box you add.
- How do I add a box of photos? One box of prints becomes one album.
- What should I do while my photos upload? Keep Timeline Scan open while they go up.
- How does it put my photos in order? One press dates the whole box.
- Where do I see an album's results? How many landed, the years, and what next.
- How do I add or remove photos from an album? Find copies, add more, take one out. A back named photo_b pairs with its front.
- How do I add more photos to the same box? Before or after you sort it.
- How do I get an email when dating is done? For a box that takes hours.
- How do I improve dates with people's names? Named people with birth years sharpen the dates.
- What does Timeline Scan do? Turn scanned photos into a timeline with corrected dates.
- How does it know when a photo was taken? Writing, faces and clues in the picture help us estimate a date.
People
Faces gathered, named, corrected.
- How do I name the people in my photos? Name one. We find the rest.
- How do I say no to a wrong face match? One press and it stops asking.
- Where are the faces that match nobody yet? The ones that match nobody yet.
- How do I add a face that was missed? When we missed one, box it yourself.
- How do I split a group with two people in it? Split it, then name each one.
- Where can I see all photos of one person? Every photo of them, in order.
- How do I hide a face group? Strangers and passers-by can wait.
Places
A guessed place, confirmed by you.
- How do I check a guessed place? We guess a place from the picture. You confirm it.
- How do I fix a place? Type the town you remember.
- How do I save a place and use it again? Grandma's house, saved once, picked every time.
- How do I turn down a guessed place? If the guess is wrong, press No beside the place.
Downloads
Take the finished files home.
- How do I download my photos? Dates go inside every photo, so any app shows them in order.
- How long do you keep my photos? Dated photos stay online for 60 days after they are dated, or 30 days on the free trial.
- How should my files be arranged? Date order, years, original folders, year and month, people, or people then years.
- Will Google Photos or Apple Photos show the right dates? Import the finished files so your photo app can read the saved dates.
Account
Signing in, buying photos, asking us.
- How do I sign in? The same account on every device.
- How do I change my account details? Your details, payments, emails and privacy.
- How do photo packs work? When the photos left run low.
- How do I talk to a person? Ask in your own words. We answer here and by email.
- Are my original files ever changed? Your uploaded file stays unchanged. Dates go into a download copy.
- Who can see my photos? Your photos belong to your account and are never used to train AI.
- Is this a subscription? Photo packs are one-time purchases. A photo counts when it is dated.
- Is there a free trial? Every new account starts with free photo credits, no card required.
- What if I'm not happy with the results? Contact us for help with dates or a refund of unused credits.
iPhone app
The same photos on your phone.
- How do I use Timeline Scan on my iPhone? Your photos, dated, on your phone.
- How do I add photos from my iPhone? Choose the photos on your phone and confirm what to add.
- How do I find and fix wrong dates on my iPhone? Find scans with wrong dates, then write corrected dates back in place.
- How do I read handwriting in the iPhone app? Open a photo to read the handwriting found on its scanned back.
Mac apps
The three free apps.
Still stuck?
We usually answer within a day.